Redress Scheme & Complaints

Meridian Business Sales Ltd (Meridian) operates an internal complaints procedure to deal with complaints.  Written details of the Complaints Procedure are available upon request. 

Meridian is registered with The Property Ombudsman Estate Agents Redress Scheme.  The Property Ombudsman (TPO) Ltd, is a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.  

Where a complaint cannot be resolved through Meridian’s internal complaints procedure AND the business and/or property, or any part thereof is Residential*, you may refer your complaint to The Property Ombudsman. Any referral to the Property Ombudsman must be made within 12 months of the date of Meridian’s final response.   The Property Ombudsman’s contact details are as follows:

 

 


The Property Ombudsman
Milford House,
43-55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP

www.tpos.co.uk

 

 

*Residential means the business and/or property or any part thereof is occupied or was last occupied as a dwelling